FAQs

Here are some of the commonly asked questions regarding starting physical or occupational therapy with Beyond the Clinic:

Providing outpatient therapy services at clients’ homes, workplaces, gyms, and schools allows us to work with clients on skills right where they need them. We help people to achieve the balance and strength they need to fully participate in community activities such as walking on uneven surfaces, climbing stairs, safely crossing the street, and taking part in active recreational activities.

We provide outpatient therapy services therefore we do not see clients while they are receiving Home Health Services (nursing, physical therapy, occupational therapy, and speech therapy). Contact our office to find out if you are currently in a “Home Health Episode”.

You can self refer and we will contact your doctor to get the necessary paperwork set up for an evaluation. Contact our office to refer yourself for a therapy evaluation.

No. There is a one-time (per episode of care) travel fee, but besides that our rates are equivalent to other outpatient physical therapy clinics around town.

We work with many insurance companies including Medicare, most auto insurances, most worker’s comp, and many private insurances. Unfortunately, at this time we are unable to accept Medicaid, Humana, and UMR.

If you have any questions regarding your benefits, please call our office at (503) 496-0385 for assistance.

While we do our best to verify your benefits, ultimately it is your responsibility to understand your insurance plan and what is covered. 

We cover the Portland metro region, including Gresham, Beaverton, Milwaukie, Tigard, Lake Oswego, Vancouver, and a few other outlying areas. Contact our office to see if we have a therapist who covers the part of town where you live. 

We typically submit your claim within 72 hours of when service provided, however it can take four to six weeks to hear back from your insurance company. Also, depending on when your care was provided, it could fall at the beginning of a billing cycle and thus further delay your invoice.

You will not receive a bill if you have no balance.

If you have any questions, feel free to contact our office at (503) 496-0385. 

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